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Storing payments in the same way on sales orders no matter if its from POS, online store or call center. For call center we can use the payment button to change payments on orders, this is not possible if the order is registered in another channel. Online sales orders does not end up in the same way as call center orders. We have retail transactions and online transactions, would make sense to also have call center transactions so that we have a unified way of looking at retail transactions.
STATUS DETAILS
Completed
Comments
Might be a duplicate
Category: Payment processing
Holly Haines (administrator) on 10/19/2022 5:28:54 AM
Please review: Omni-channel payments overview - Commerce | Dynamics 365 | Microsoft Learn
Payments using omni-channel use a common table structure for the Sales Order. Tracked at the customer level, the Sales Order is referencable across channels for the payment reference.