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A common business scenario is to create specific schedule board tabs for different dispatchers who are managing work orders belonging to different territories.
While working with a pharma customer (a chemical production plant) we are evaluating applicability of Field service application to track and manage activities which are assigned to chemical production plant operators. The plant operates 24x7 with operators working in rotating shift pattern. The before mentioned concept of different schedule board tabs can be applied in this case by creating schedule board tabs mapping to different shifts.
However, there is one limitation with current schedule board view settings. The working time parameter can be set for single day working hours and does not allow to configure overnight shifts.
For example, the customer has below shift pattern
Weekday shift pattern
Early morning shift - 6 am to 2 pm
Evening shift - 2 pm to 10 pm
Night shift - 10 pm to 6 am (next day)
Configuration of schedule board tabs for the first two shifts (Early morning and Evening) is possible. However, a schedule board tab cannot be configured for the Night shift as we get an error "Start time must be before end time".
The customer also has a different shift pattern for weekend operations as well.
Day shift - 6 am to 6 pm
Night shift - 6 pm to 6 am (next day)
The board view settings should allow to set the start and end working time to span multiple days. Allowing this will enable creation of specific schedule board tabs (mapping to shifts) which can be eventually assigned to different dispatchers. This will simplify work for them as they can look at a specific shift (narrow display of working hours) rather than using 24 hour working day with horizontal scroll which can be quite bothering.
In the context of the manufacturing customers of various industries (Pharma, Oil & gas etc.) this is of particular significance as all of the workforce operates at one plant location, predominantly in shift pattern and supervisors/dispatchers assigning the work to operators working in specific shifts.
While working with a pharma customer (a chemical production plant) we are evaluating applicability of Field service application to track and manage activities which are assigned to chemical production plant operators. The plant operates 24x7 with operators working in rotating shift pattern. The before mentioned concept of different schedule board tabs can be applied in this case by creating schedule board tabs mapping to different shifts.
However, there is one limitation with current schedule board view settings. The working time parameter can be set for single day working hours and does not allow to configure overnight shifts.
For example, the customer has below shift pattern
Weekday shift pattern
Early morning shift - 6 am to 2 pm
Evening shift - 2 pm to 10 pm
Night shift - 10 pm to 6 am (next day)
Configuration of schedule board tabs for the first two shifts (Early morning and Evening) is possible. However, a schedule board tab cannot be configured for the Night shift as we get an error "Start time must be before end time".
The customer also has a different shift pattern for weekend operations as well.
Day shift - 6 am to 6 pm
Night shift - 6 pm to 6 am (next day)
The board view settings should allow to set the start and end working time to span multiple days. Allowing this will enable creation of specific schedule board tabs (mapping to shifts) which can be eventually assigned to different dispatchers. This will simplify work for them as they can look at a specific shift (narrow display of working hours) rather than using 24 hour working day with horizontal scroll which can be quite bothering.
In the context of the manufacturing customers of various industries (Pharma, Oil & gas etc.) this is of particular significance as all of the workforce operates at one plant location, predominantly in shift pattern and supervisors/dispatchers assigning the work to operators working in specific shifts.
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