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When using the Adyen connector for credit card payments, D365 will issue a void and re-auth request at capture (AuththenCapture) if the invoice amount is greater than the authorization amount. However, if something is wrong with the payment and Adyen throws a decline, D365 will continuously attempt to re-authorize every time pack slip or invoicing batch jobs run.
There should be a parameter that limits how many times the system can attempt to authorize after the initial decline response from Adyen.
STATUS DETAILS
Needs Votes
Brian Shook (administrator) on 2/1/2024 4:59:08 PM
Thank you for the submission. This will be partially changed as we will be launching support for non-recurring tokens. For recurring instances that re-authorizations are attempted, we will continue to track this item to review behavior to avoid a retry based on a limit parameter.