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Teams Integration shoudl capture outgoing calls in CRM

Rachel Morgan on 6/16/2020 2:27:17 PM
Log outgoing Teams calls to account and contact timeline
When placing a call through the teams app within Dynamics CRM the activity should be automatically logged in the Contact and Account timeline.
Category: Collaboration including Teams and Office 365 Integration
STATUS DETAILS
Needs Votes

Comments

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RE: Teams Integration shoudl capture outgoing calls in CRM

Pascal Lanz on 7/20/2021 2:22:49 PM

Sadly, with present Click-to-dial experience, a new activity record directly opens with a click on the phone icon. Now with preview of MS Teams integration in D365, the activity record not opens automatically.

Category: Collaboration including Teams and Office 365 Integration

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RE: Teams Integration shoudl capture outgoing calls in CRM

Alex Bleicker on 7/16/2021 6:02:46 PM

Especially when making PSTN calls in teams which now is being adopted by customer as their phone system

Category: Collaboration including Teams and Office 365 Integration