As a Unified customer, we still open support tickets through the LifeCycle Services portal. However, if our engineer needs to change from "Tom" to "Sue" as the main contact, we are unable to update the support ticket details in LCS ... AND if we ask our TAM/IM or Unified Support Engineer to update the contact information, they are able to change it in the MS internal tool/systems, but it does not come down and update the information in LCS, resulting in a mismatch of case information.