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Issue definition: We need to select the same trigger in entry and exit in a trigger-based Journey. But it doesn't allow and throws warning that the "Start and exit triggers need to be different".


Requirement: We have a business use case where we want a Contact to flow in the journey when Billing Status equals 'Send' and exit when Billing Status equals 'Paid'. In this situation we need to use the same trigger field as both entry and exit but with different condition.


Table: Billing(cb_billing)

Field: cb_billingstatuscode

Enter when cb_billingstatuscode equals send and exit when cb_billingstatuscode equals paid.


Business impact: Reason behind this use case is that when a customer successfully makes a payment for their billing, we ensure that they are removed from the ongoing journey. By doing so, we prevent any potential confusion or misunderstandings that may arise by mistakenly sending emails or SMS to the wrong recipients. This helps to avoid miscommunicating where customers should not think that their payment was not successfully processed, despite it being completed.


Ask: If you could allow adding same field in entry and exit criteria in trigger-based journey, that would help us to achieve this business requirement.




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