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I have seen the countdown timers and SLA feature in "Service" of the Spring 2014 release (Leo) and this is amazing! This needs to apply as well to lead so any organization can make sure not only Cases are responded in a timely manner but Leads as well so no sales opportunity is lost.
STATUS DETAILS
Declined
Comments
Thank you for your feedback. Currently this is not in our immediate roadmap, however, we are tracking it and if we indeed get more feedback and votes, we may consider it in future
Category: Account, Contact, Calendar and Activity Management
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.