“Effective October 1 2020, the legacy Dynamics 365 for Outlook (also referred to as the Outlook COM add-in) is retired. Customers must transition to the modern Dynamics 365 App for Outlook at the earliest. Microsoft will not provide support or any further updates (including security and critical updates) to the Outlook COM Add-in”:

• https://docs.microsoft.com/en-us/dynamics365/outlook-addin/user-guide/dynamics-365-outlook-user-s-guide

However, "Multi-factor authentication with Dynamics 365 App for Outlook and Server Side Synchronization is supported only in an online-only configuration. It is not a supported scenario for Dynamics 365 Customer Engagement (on-premises) or Microsoft Exchange on-premises.":

• https://docs.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook

I would like to use the combination of Dynamics 365 Customer Engagement on-premises, the modern Dynamics 365 App for Outlook (with Exchange Online), and MFA. When will this scenario be supported and if not, why not? Many thanks.
Category: Email
Ideas Administrator

Thanks for the suggestion. We are not investing in any new features for the Dynamics 365 app for Outlook. All our future investments will be in building Viva Sales and the future of M365 integration.

Please evaluate Viva Sales and the Microsoft 365 collaboration integration and open new feedback items against those applications accordingly.



Bharath Varadarajan

Product Manager, Microsoft



we have this exact issue as well, no one in the organisation knows their windows password as we have either biometric auth on site or digipass pin + passcode for remote access

Category: Email