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Going through the classic create new app and using Omnichannel for customer service as existing solution does not work. It fails to incorporate channel integration and hence the mulitsession experience, presence, application tabs and all other features are missing.
The impact is not being able to create custom unmanaged solutions for customisation development based on Omnichannel.
STATUS DETAILS
Needs Votes
Administrator on 2/8/2024 4:40:41 PM
This feature request requires a long term planning. Please reach out to marco.rodrigues@microsoft.com for more details.