When a user is removed from the list of users who can access the business-to-business e-commerce website, the corresponding customer record is removed from the business partner's customer hierarchy record in Commerce headquarters.

However, the customer record itself isn't deleted from Commerce headquarters.

If the user's status hasn't been updated to reflect their removal, they might still be able to log in and place orders.

To prevent the user from logging in or placing orders in the E-commerce website, they need to be set to inactive or removed from the Azure portal.

So, what the customer is looking for is that they don't mind that the user record will not be deleted from HQ or not. They just want that once the user is removed/deleted from E-commerce website, it automatically set the user as Inactive in Azure to block the removed user from logging into the website or place orders.

They don't want to manually set it inactive.