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When an email is being sent with global template and if the email has user record listed under 'To' or 'CC' field, email template gets the values of incorrect record.
Example 1:
- User A does not have Main Phone populated.
- User B has Main Phone populated
- User A sends an email to User B using the global template that includes the {!User:Main Phone;} slug.
- Issue reproduces and populates User B’s phone number when it should not.
Email should have the values of the correct CRM record, even if there is user record in 'To' or 'CC' field.
STATUS DETAILS
Declined
Dynamics 365 Sales (administrator) on 9/14/2020 12:06:40 PM
Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.