When a transaction (AP invoice, Purchase Requisition and Purchase Order) is rejected within workflow, if the option to send a rejection notification email is setup, D365 will send two notification emails.
The first notification email will be the custom text from the rejection notification option you have configured in the workflow. The second email will be a generic email with the body text "The current record has been returned to you, or you have been asked to make a change. Perform any required actions and choose resubmit to resume processing."
Can we have an option to only send the first configured email and not the second system generated email?
Comments
The current design to send multiple emails on a rejection notification does not fit best practices used by the ERP industry. I would hope that Microsoft would want D365 to preform in a professional manner.
Category: Workflow
This issue is long pending and replicating for all rejections where customer need specific email. Request MS to take this up on priority. Thanks
Category: Workflow