5
The user is displaying the Opportunity in the "Customer Service Portal" and allow it to be able to post a comment.
If posting a comment to an Opportunity record in the Portal, the comment is displayed [(Commented user name) → (Admin name)] as a posted user name in the form.
On the other hand, on the opportunity record screen in Dynamics 365, you don't know who posted the comment because it is displayed [Portal Comments (Admin name)] as a posted user.
Bug if opening the individual pages of the comment in Dynamics, you will see both the user name and the administrator name that post the comment.
So, it is much better to unify how to display posted user names in both Dynamics and Portals.
In addition, the individual pages of the comment in Dynamics, it is displayed as follows.
Start: [Commented user name]
End: [Admin name]
[Start] and [End] are not correct, so it would be great if this display will be corrected as well.
If posting a comment to an Opportunity record in the Portal, the comment is displayed [(Commented user name) → (Admin name)] as a posted user name in the form.
On the other hand, on the opportunity record screen in Dynamics 365, you don't know who posted the comment because it is displayed [Portal Comments (Admin name)] as a posted user.
Bug if opening the individual pages of the comment in Dynamics, you will see both the user name and the administrator name that post the comment.
So, it is much better to unify how to display posted user names in both Dynamics and Portals.
In addition, the individual pages of the comment in Dynamics, it is displayed as follows.
Start: [Commented user name]
End: [Admin name]
[Start] and [End] are not correct, so it would be great if this display will be corrected as well.
STATUS DETAILS
Needs Votes