Objective: To enhance the security, efficiency, and customer service of return transactions in cash-and-carry stores by requiring valid customer details (contact number and email) for all return orders.

Feature Description: Implement a feature in the Dynamics 365 Commerce Point of Sale (POS) application that mandates the collection of valid customer details (contact number and email) for all return order transactions in cash-and-carry stores. This feature will ensure that every return transaction is associated with a verified customer, thereby improving the overall return process.

Justification:

1. Customer Verification: Ensures the identity of the customer making the return, reducing the risk of fraudulent returns.
2. Return Tracking: Maintains a detailed record of returns associated with specific customers, aiding in inventory management and return pattern analysis.
3. Enhanced Customer Service: Enables the store to provide better customer service by notifying customers about the status of their return or any issues that may arise.
4. Marketing and Communication: Allows the store to use the collected contact information for marketing purposes, such as sending promotional offers or updates about new products and services.
5. Compliance and Reporting: Helps in complying with legal requirements for collecting customer information for returns, ensuring adherence to consumer protection laws.

Implementation Details:

• Modify the return order workflow in the POS application to include mandatory fields for customer contact number and email.
• Validate the entered customer details to ensure they are in the correct format.
• Store the customer details securely and associate them with the return transaction record.

Impact: This feature will enhance the security and efficiency of return transactions, improve customer service, and provide valuable data for marketing and compliance purposes.