Ability to see the queueItem details if the activity has one active queue item and multiple inactive queueItems. Now, CRM 2011 displays to a message " This record is in multiple queues. Go ti specificqueue to view the details."
Comments
Essentially, the button should only be looking for Active QI details, therefore only one gets returned and the inactive ones are ignored. If you have more than one Active QI (which should not normally be possible) then the message as it is now would have to be used.
Category: Unified Experience: Search, navigation and performance
Thank you for your feedback. This suggestion was delivered as part of the CRM 2013 release
Category: Unified Experience: Search, navigation and performance
Thank you for your feedback. This suggestion was delivered as part of the CRM 2013 release
Category: Unified Experience: Search, navigation and performance