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on the marketing app contact counter limit is not getting refreshed monthly based on production instance. if there is a option to change this so that contact quota will also get refreshed on monthly basis it would help us to keep track on contact quota limit as well.
STATUS DETAILS
Completed
Administrator on 1/21/2021 11:25:59 PM
Thank you! This idea is already implemented within Dynamics 365 Marketing. Marketable contacts are cumulative month over month. Customers can only reduce the total number of purchased marketable contacts on the anniversary. Such reductions will not be reflected in the contact meter within quota management view until the contacts are actually deleted. The contact meter updates month over month to reflect current quota.
Thanks,
PM, Dynamics 365 Marketing