There should be an option (Flow or a Button) to allow users to download an email thread in PDF or MSG format from MSD ( feature already available in Outlook). This is very critical as in many cases, emails are considered as supporting documents and needs to be attached in another email. There is no provision given currently to save an email thread as a PDF and attach it in another email as supporting document/attachment.

Currently due to lack of this simple and basic most feature, users are forced to forward the email from MSD to personal email ID, and then save the emails in PDF using their Outlook inbox. This is a very tedious task as it defeats the purpose of maintaining the emails only in MSD server.