5
Today when manually adding a case to a queue (private queue), we need to do an unnecessary step.
1. Click "Add to queue"
2. Enter the queue name in the lookup field
This however doesnt directly select the queue name
3. I need to then change the view to "Active queue"
4. Then the queue name I entered in step 2 is available to be selected.
Step 3 seems unnecessary to me. Can this be skipped?
1. Click "Add to queue"
2. Enter the queue name in the lookup field
This however doesnt directly select the queue name
3. I need to then change the view to "Active queue"
4. Then the queue name I entered in step 2 is available to be selected.
Step 3 seems unnecessary to me. Can this be skipped?
STATUS DETAILS
Needs Votes
Administrator on 6/26/2023 8:19:56 AM
Thank you for your feedback. We are unable to precisely understand the requested idea, request you to elaborate and provide further clarity on the idea.
Sincerely,
PM, Microsoft.