5
Today when manually adding a case to a queue (private queue), we need to do an unnecessary step.
1. Click "Add to queue"
2. Enter the queue name in the lookup field
This however doesnt directly select the queue name
3. I need to then change the view to "Active queue"
4. Then the queue name I entered in step 2 is available to be selected.
Step 3 seems unnecessary to me. Can this be skipped?
1. Click "Add to queue"
2. Enter the queue name in the lookup field
This however doesnt directly select the queue name
3. I need to then change the view to "Active queue"
4. Then the queue name I entered in step 2 is available to be selected.
Step 3 seems unnecessary to me. Can this be skipped?
STATUS DETAILS
Completed
Administrator on 9/25/2023 10:29:31 AM
Thank you for your feedback. You can now set up custom views that contain a filtered list of queues which can be used while adding the case to a queue - Create and manage queues for cases | Microsoft Learn
Sincerely,
PM, Microsoft.