We have a problem managing messages for holidays/exceptional closure.
There is only one trigger associated to non-working hours so we can't display 2 differents messages if we are in holidays closure or in exceptional closure.
We can't add/edit the existing triggers (we can only modify the text-message associated).
Note : we solved this issue using the Power Virtual Agent and Power Automate, but it's not an easy solution to maintain.
Thank you for your help
Comments
Could you move the idea from this category to the category "Dynamics 365 Application Idea > Dynamics 365 Customer Service > Customer Service Workspace" please ?Thank you :)
Category: General