The prompt for gift receipts has bugs which have been rejected for fix as by design. Although these issues are minor, they add to customer concerns of inconsistency in the product for user experience. This particular issue is caused by 'exchange' type transactions, (sale and refund on same cash and carry style transaction), where by the returned item(s) and any voided lines are given to the operator as an option to print on a gift receipt. When either of these lines are selected, a receipt prints with no lines, (just header and footer). The gift receipt prompt correctly does not display for the return only transaction. On a normal sales transaction voided lines are correctly not given as an option to print on lines.

Ideas Administrator

Thanks for your feedback. I agree that the experience isn't very good, but we are currently prioritizing blocking issues and features for which there is no workaround or extensibility option, so we won't be able to get to this any time soon.