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When Price match by line functionality is used in invoiced sales order in call center to return amount to credit card, customer expecting to post total amounts as one entry, because actually

1.      Customers see multiple transactions in payments details.

2.      Adyen charges us for each transaction, and the charges three times instead of one charge.



STATUS DETAILS
Needs Votes

Comments

E

Issue is causing -

a) custmoer dissatifaction as they see multiple transactions on their credit card statement.

b) Payment Processor - charges per each transaction and we pay up more.


Category: Payment processing