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Issue: The user "Rex Lee" stated that he is having older emails in his outlook and now he is trying to track it from the outlook, therefore it is showing the date in the CRM on which the email is tracked from the outlook for the CRM org: https://pyramidimaging.crm.dynamics.com

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Troubleshooting:
open the outlook and track any email to the CRM and view the email in the CRM.
we cannot view from the CRM that on which date the email came to us.
It only shows the date on which the email has been tracked.

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Resolution:
An Email from the outlook once tracked in the CRM should show the date on which the email is received in the outlook rather than the date on which the email is tracked.

STATUS DETAILS
Needs Votes