Idea Type:

Feature Enhancement

Description:

Currently, Dynamics 365 email templates support only a limited set of predefined web‑safe fonts. There is no supported option to add or use corporate fonts that are mandated by customer branding or internal style guides.

We request an enhancement to allow custom fonts (for example, Aptos) to be made available in Dynamics 365 email templates, either by:

• Allowing administrators to upload approved corporate fonts (TTF/OTF), or
• Allowing selection of Microsoft-standard fonts already used across M365 (such as Aptos)

This capability would help organizations maintain consistent branding across all customer communications sent from Dynamics 365.

Business Justification / Impact:

the font Aptos is defined as the official standard font in the corporate branding and internal style guide. Since Aptos is not available in Dynamics 365 email templates today, users are forced to:

• Use non-compliant fallback fonts, or
• Rely on workarounds such as images or external tools, which reduces accessibility and maintainability.

This creates brand inconsistency and additional effort for business users who rely on Dynamics 365 for customer communications.

Who Would Benefit:

• Enterprises with strict corporate branding requirements
• Sales and Customer Service teams using Dynamics 365 email templates
• Organizations standardizing on Microsoft 365 fonts (e.g., Aptos)

Proposed Outcome / Value:

• Improved brand consistency across Dynamics 365 and Microsoft 365
• Reduced reliance on unsupported workarounds
• Better alignment between Dynamics 365 and modern Microsoft styling standards

Additional Notes:

Other Microsoft products (e.g., Microsoft 365 apps) already support Aptos as a standard font. Extending similar support to Dynamics 365 email templates would improve ecosystem consistency.