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We also have end users who are very dissatisfied with it. There is a simple use case for which this function is very important. If a sales employee writes an email to the customer from CRM and the customer later has questions about the email, the data record has to be searched for in CRM. If the email were automatically tracked, the user could simply open the "Sent items" folder and use the Outlook AddIn.
Since May 2020, a countable loss of four potential leads, has been registered in our action plans.
Saudi Arabia, Jordan, Iraq and Libya...
We planned, prepared, practiced and presented an awesome image and created an awesome impact likewise.
Unfortunately, potential clients abended us for other woeful solutions.
Since we could not offer them, at least neither "Caption" nor "Caption ML" in Arabic for Dynamics Business Central entities.