Comments
Worth noting that the behaviour here is what would be expected when initiating a call from a contact or account record, however when initiating a call from a pre-existing phone call record, having a new (and unrelated) call activity spawn that captures the transcript and call details is not the expected behaviour.
This may apply to a future dated phone call that was created manually for a customer follow up, or records created via automation for similar purposes.
Hello,
Microsoft could improved this export by a factor 10.
90% of the export time is done in the procedure GetGLRegister.
Considering that GL entries are processed by entry no in the export and one GL Register holds many GL Entries, the GL register record should be cached between each call and recycled, without a need to hit the database with a GLRegister.FindFirst.
The PoC for the fix has been proposed to Microsoft throw the support case TrackingID#2211290050001589