Comments
This feature would be highly appreciated. In standard functionality there is no way of handling the returen process of a sold item in conjunction with repairs that need to be done. Customer sends in broken item, item is repaired by service technician and sent back to customer. Standard can either handle the return of an item and create a credit memo or a new sales order by using the return orders, OR it can handle servicing an broken item in a service order, but this without covering the physical return of this item / the warehouse processes (inbound/outbound). This requested feature would solve this problem: Reurn Orders would take care of the inbound warehouse stuff, the Service Orders the outbound related postings/documents.
And another Idea to this... if having credit limit check on call center sales orders, the checkpoints for usual credit management are to late. In my opinion, the credit limit check would have to be set upon the Completion of the Order (for call center). Than, there is a question, if this should not be achived by Order hold codes.