Comments
Normally, digital teams want to manage their social media interactions at one place. It is good that D365 offers planning and posting social media posts but one key capability seems missing is to manage comments against the posts and responding to those comments. Since D365 omnichannel only offers FB messenger, managing comments against FB posts would be a great value addition and will make a strong case to transition social media posts management to D365.
Localization in Portugal is crucial since there is currently only one vendor offering a solution, posing a significant risk for multinational companies reliant on a single point of failure. Portugal represents a substantial economy within Europe and is an expanding market for Dynamics 365 F&SCM.
This feature is critical to being able to use a B2B customer portal where customers can see and pay their invoices, even if they didn't original in Shopify. I have clients where only some orders originate in Shopify and others come in through traditional sales channels like CRM. Those invoices need to make it back to Shopify to give B2B customers a one-stop place to see all of their invoices, shipments, etc. and make payments using Shopify B2B features.