Comments
This is great, except it would be nice if this was user setting in setup.
I have users who need these reports and want it blown up each time, but I also have users that don't look at them and just close. When you have multiple reports pop up, you can easily get click happy closing then accidently close GP.
OR maybe this could be resolved by putting a warning on Close button for GP, are you sure you want to exit?
Thanks Dian for the feedback, I have some clarification questions:
First, the rules: Do we allow customer to change address all the time even though a min right before the booking start or booking started already? Or we need to apply rule: e,g: only allow to change address x hours before the scheduled booking time, otherwise we don’t want to end up a situation tech is on the way, and get notification customer just changed the address
Second, how to handle existing booking:
Does customer want to rebook that booking completely due to address change ? bcs if address change too far, current tech probably too far away can’t make it, rebook to a different time or tech probably makes more sense. if re-book, I feel easier on scheduling side, just call rebook api to find an new best fit slot based on new address and other variables
If customer doesn’t want to rebook to a different time or different tech, then
- We could simply update address on that booking and automatically re-calculate travel time for that booking
- But If travel time for that booking getting shorter or longer, then this may cause idle time or overlapping with other bookings, meaning we also need to re-calculate travel time for neighboring bookings, in other word, update the route of the day for that tech
Thanks
Scheduling PM
Feifei Qiu