1

Use more fields than just the case title

Just using the case title for the topic is not helpful for us. AI should also use the description field or/ and the initial email from the customer.

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0 Comments

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Category: Topics (4)

STATUS DETAILS
New
2

Allow to merge two topics into one

It would be great if there were an action to merge multiple topics into one topic. Because for example for us there were multiple topics created for the same issue but for different languages like a topic "Frage zur Rechnung" and a topic "question for invoice" which are the same thing but once...

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1 Comments

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Category: Topics (4)

STATUS DETAILS
Needs Votes
1

Semantic understanding and clustering in other languages than English

In tonights Web Conference: Dynamics 365 for Customer Service - Core Customer Service Enhancements (DYN577PAL) semantic Case topic clustering was presented, which looked very promising. And with very small means you could give Thumbs up or Thumbs down to halp the AI learn or move Case topic to...

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3 Comments

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Category: Topics (4)

STATUS DETAILS
Planned
October 2019