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Omnichannel for customer service knowledge management technical information

It would be nice to future feature the option to potentially include knowledge management source of technical information (e.g. safety authorities, health authorities, local municipality, manufacturer technical specifications, etc....)

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service listing of potential answers based on period range

Future featuring the option to specify answers ONLY sourced from/to a period range to a customer chat might be ideal, for purpose of limitations.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service listing of potential answers from New location

It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted from customers sourced from new target locations.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service response for new customers

It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted by new customers.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service command for holidays

Future featuring a command to easily display holiday material from knowledge management and/or from scheduled discounts, pricing, might be ideal based on the source of the product. (e.g. christmas, new years, thanks giving, black friday, easter, etc..)

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service command for e-birthday card

Future featuring the command option to transmit an e-birthday card might be nice to include.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service default visualization of anniversary

Future featuring the option to easily visualize current or future customer anniversary or birthday of consumer might be potentially helpful for the purpose to e-chat or conventionally schedule a personalized birthday card.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service command for customer credit increase

Future featuring the command option to increase customer service ONLY if assigned to specified roles, might be potentially ideal.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service assigning to a customer billing case

Future featuring the option to easily assign a conversation to a customer billing case, might be future ideal.

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Category: Omnichannel for Customer Service (152)

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Omnichannel for customer service command to issue customer apology

It maybe ideal to future include the command option to issue apology note and/or potentially schedule an apology gift to the customer-consumer if necessary, for purpose to comply with potential company satisfaction policies.

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Category: Omnichannel for Customer Service (152)

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