6

Integration between VOC and AI for Customer Service

Hi, I would really much like an automatic integration between VOC and AI for Customer service. This means that my VoC surveys end up writing the CSAT score back to the Case entity automatically.

Read more...

3 Comments

Read more... 3 Comments

Category: General (7)

STATUS DETAILS
Needs Votes
1

Add Subject Field in the mapping.

Good afternoon to all, It would be great if the "Subject" field can be used in the mapping of the Data instead of / or additional to the Case Title if the company prefers it. So you can choose how your data will be mapped based in the Subjects or the Case Title. The Case Titles are not standar...

Read more...

1 Comments

Read more... 1 Comments

Category: General (7)

STATUS DETAILS
Needs Votes
1

Filter Options on Custom Fields

Hi, I would like to be able to use Custom relationship fields on the Case Entity as a filter and drill down in CSI.

Read more...

1 Comments

Read more... 1 Comments

Category: General (7)

STATUS DETAILS
Needs Votes
0

Extension of timespan for Common Data Service for Apps analytics

In the new Admin Center there is an Analytics section with Common Data Service for Apps analytics. I have found the different graphs and reports very useful, however in the Change filters section the timespan can only go for the last 30 days. I would like to be able to increase this range for ...

Read more...

0 Comments

Read more... 0 Comments

Category: General (7)

STATUS DETAILS
Needs Votes
0

Bot Designer and Virtual Agents

Are you planing to add Bot Designer and Virtual Agents into the preview environment at following URL: https://csi.ai.dynamics.com/ Do you know when would it become GA in the Dynamics 365 instances? Thanks in advance, Mehmet

Read more...

0 Comments

Read more... 0 Comments

Category: General (7)

STATUS DETAILS
Completed
Ideas Administrator

Hi Mehmet - as Ankit shared back in 2018 the intent was to have another product for virtual agents that would be linked to CSI. I'm happy to share the Virtual Agent offering went public preview May 30th. For more details and how to sign up please visit their website @ https://aka.ms/virtual-agent 

Thanks,

Tessa