3

Integration between VOC and AI for Customer Service

Hi, I would really much like an automatic integration between VOC and AI for Customer service. This means that my VoC surveys end up writing the CSAT score back to the Case entity automatically.

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1 Comments

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Category: Insights (2)

STATUS DETAILS
New
0

Extension of timespan for Common Data Service for Apps analytics

In the new Admin Center there is an Analytics section with Common Data Service for Apps analytics. I have found the different graphs and reports very useful, however in the Change filters section the timespan can only go for the last 30 days. I would like to be able to increase this range for sev...

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0 Comments

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Category: Insights (2)

STATUS DETAILS
New