0

Allow to merge two topics into one

It would be great if there were an action to merge multiple topics into one topic. Because for example for us there were multiple topics created for the same issue but for different languages like a topic "Frage zur Rechnung" and a topic "question for invoice" which are the same thing but once in...

Read more...

0 Comments

Read more... 0 Comments

Category: Topics (2)

STATUS DETAILS
New
0

Semantic understanding and clustering in other languages than English

In tonights Web Conference: Dynamics 365 for Customer Service - Core Customer Service Enhancements (DYN577PAL) semantic Case topic clustering was presented, which looked very promising. And with very small means you could give Thumbs up or Thumbs down to halp the AI learn or move Case topic to...

Read more...

0 Comments

Read more... 0 Comments

Category: Topics (2)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thanks for the suggestion! We are planning on supporting other languages besides English for topic generation, the features is also listed in the 2019 release wave 2 plan. Please add comments for the specific languages you'd like to see supported as we're prioritizing based on customer need.