Chat Widget Support for Telephone Number
The expected behavior is that the telephone number (tel:12234567890) appears as a hyperlink, and on clicking it opens in the default calling app on phone or users computer. For email there is a hyperlink, and opens in the mail app. For URL there is a hyperlink, and opens in the browser. But for ...
Dynamics 365 customer service deferred warranties ledger posting transaction integration
Wish we future feature customer service warranties integration with deferred ledger postings, once a wanrranty has been deferred or expired. For purpose to easily future connect customer service accurate bots when inquiring on warranties and confirming within warranties range (s).
Trigger topic using Keyword
Hello Currently, we must configure many phrases to allow the bot to identify a topic. It might be easier to identify some trigger phrases items as keywords. That way, the topic can be recognized whatever the typed phrase from the user as long as it contains the identified keyword. Then topics ...