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Omnichannel for customer service command to customer transactions

Future featuring the command option to easily access to customer transactions might be ideal. (e.g for purpose of inquiries) ONLY on selected roles.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service option to access to diagnostics

It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service command access to directory phone number

It maybe nice to future include command to easily access directory (e.g. product sales, product technical resources, sales center location, distribution location, etc....)

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service identification of unauthorized response

Potential future option to easily identify listing of registered unauthorized responses might be potentially beneficial for purpose of potential areas of improvements.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service SMS to conventional household phone

Future partnering with (e.g. AT&T) for the purpose to potentially transmit SMS text messages to a conventional household phone might be ideal (e.g. elderly household consumers with limited access to a mobile device, or a small business).

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service chat conversation font

Future featuring the option to auto or conventionally convert chat conversation in font easily to ready to potential elderly consumers-customers might be ideal for purpose of inclusivity.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service option to extend timer

Wish we have the option to potentially future conventionally extend timer from a virtual agent representative, before chat expiration.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service knowledge management technical information

It would be nice to future feature the option to potentially include knowledge management source of technical information (e.g. safety authorities, health authorities, local municipality, manufacturer technical specifications, etc....)

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service listing of potential answers based on period range

Future featuring the option to specify answers ONLY sourced from/to a period range to a customer chat might be ideal, for purpose of limitations.

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Category: Omnichannel for Customer Service (110)

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Omnichannel for customer service listing of potential answers from New location

It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted from customers sourced from new target locations.

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Category: Omnichannel for Customer Service (110)

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