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Agent Script - Text Type- evaluate expression

Can expression be evaluated on Text type agent script as shown below. Expression({CaseType}=="CreditCard" ? "Credit Card related info" : "Other Info").

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
1

Omnnichanel for customer service command for new holiday items

I wish there is a future option to include a command to easily visualized new holiday items by item line of products and/or by brand.

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
1

Omnichannel for customer service command to transfer to a group of team members

Future option to route a chat conversation to a group of team members might be potentially beneficial in the event potential vote may need to be reach before reaching an answer to the customer-consumer.

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
1

Omni Channel needs the concept of Business Unit.

The concept of business unit is brought into sharp focus by the fact that Dual Write for Dynamics Finance and Operations (and I believe soon Business Central as well) brings the concept of multiple legal entities into the Customer Engagement applications using new entities which are similar (but ...

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
1

A device license for Chat for D365 is essential

A device license for the Chat for Dynamics 365 subscription is absolutly essential so that staff whose main role may not be customer facing CX can flexibly "fill in" to cover staff absence demand surge etc. Those doing this "fill in" work might only use the Chat for Dynamics very occasionally an...

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Under Review
1

Make Omni-Channel Customer Service available through UK CSP

Make Chat for Dynamics 365 available to (UK) CSP We've just been told by our UK CSP that Chat for Dynamics 365 is not available, thereby denying us the ability to use this product. Why is this the case? We had hoped to move across to this product, but our strategy has now hit a roadblock.

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3 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
0

Omnichannel for Customer service easy access to product ETAs

Wish there is an option to easily access to product ETA's Estimated Time of Arrival from manufacturer to warehouse when potential product may not be available in stock.

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
0

Omnichannel customer service option to video play graphic messages

I wish there is an option to easily access knowledge management for purpose to transfer video play graphic messages. For purpose to enhance instructions (e.g. safety prevention product, hazard products, product with level of difficulty, etc...)

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service option to schedule shipping product samples

I wish we have the option to easily set a command for the purpose to schedule product manufacturer samples. Not having the option to schedule manufacturer samples the user might conventionally do this, or schedule task outside the system.

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service command for recycling centers

It would be nice to future feature the option to easily access to listing of recycling centers per specified renewable product.

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0 Comments

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Category: Omnichannel for Customer Service (110)

STATUS DETAILS
Needs Votes