Omnichannel for customer service command for customer credit increase
Future featuring the command option to increase customer service ONLY if assigned to specified roles, might be potentially ideal.
Omnichannel for customer service assigning to a customer billing case
Future featuring the option to easily assign a conversation to a customer billing case, might be future ideal.
Omnichannel for customer service command to issue customer apology
It maybe ideal to future include the command option to issue apology note and/or potentially schedule an apology gift to the customer-consumer if necessary, for purpose to comply with potential company satisfaction policies.
Omnichannel for customer service command option to email transmit conversation
It maybe nice to future feature the command option to easily email transmit conversation as per customer and/or virtual agent preferences.
Omnichannel for customer service command for inventory on hand
Future featuring the option for command for inventory on hand might be nice to feature.
Omnichanel for customer service virtual agent signature on sign off
Potentially future featuring the option of virtual agent signature on sign off, as potential last lasting image of last conversation, might be potentially nice to identify if possible.
Omnichanel for customer service voice Dynamic virtual agent answer from conversation
Future featuring the option to transmit a voice virtual agent answer, might be potentially helpful instead and/or in addition to text, for purpose to personalize certain impair potential customers.
Omnichannel for customer service more likely and less likely answer
Future featuring the option to easily visualize a "more likely" and "less likely" answer before transmitting from chat conversation might be helpful to better assist our customer.
Omnichanel for customer service knowledge management exclusivity for customer
Future featuring the option to set library restrictive and exclusivity might be potentially ideal for selected customers or specified conversations.
Omnichannel for customer service dynamic logo
Future featuring the option to assign a dynamic logo from the chat box, might be potentially visually nice to identify instead or in addition of a fixed logo.