Omnichannel for customer service SMS to conventional household phone
Future partnering with (e.g. AT&T) for the purpose to potentially transmit SMS text messages to a conventional household phone might be ideal (e.g. elderly household consumers with limited access to a mobile device, or a small business).
Omnichannel for customer service chat conversation font
Future featuring the option to auto or conventionally convert chat conversation in font easily to ready to potential elderly consumers-customers might be ideal for purpose of inclusivity.
Omnichannel for customer service option to extend timer
Wish we have the option to potentially future conventionally extend timer from a virtual agent representative, before chat expiration.
Omnichannel for customer service knowledge management technical information
It would be nice to future feature the option to potentially include knowledge management source of technical information (e.g. safety authorities, health authorities, local municipality, manufacturer technical specifications, etc....)
Omnichannel for customer service listing of potential answers based on period range
Future featuring the option to specify answers ONLY sourced from/to a period range to a customer chat might be ideal, for purpose of limitations.
Omnichannel for customer service listing of potential answers from New location
It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted from customers sourced from new target locations.
Omnichannel for customer service response for new customers
It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted by new customers.
Omnichannel for customer service command for holidays
Future featuring a command to easily display holiday material from knowledge management and/or from scheduled discounts, pricing, might be ideal based on the source of the product. (e.g. christmas, new years, thanks giving, black friday, easter, etc..)
Omnichannel for customer service command for e-birthday card
Future featuring the command option to transmit an e-birthday card might be nice to include.
Omnichannel for customer service default visualization of anniversary
Future featuring the option to easily visualize current or future customer anniversary or birthday of consumer might be potentially helpful for the purpose to e-chat or conventionally schedule a personalized birthday card.