0

Omnichannel for customer service option to schedule shipping product samples

I wish we have the option to easily set a command for the purpose to schedule product manufacturer samples. Not having the option to schedule manufacturer samples the user might conventionally do this, or schedule task outside the system.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service command for recycling centers

It would be nice to future feature the option to easily access to listing of recycling centers per specified renewable product.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service command to customer transactions

Future featuring the command option to easily access to customer transactions might be ideal. (e.g for purpose of inquiries) ONLY on selected roles.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service option to access to diagnostics

It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service command access to directory phone number

It maybe nice to future include command to easily access directory (e.g. product sales, product technical resources, sales center location, distribution location, etc....)

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service command to transfer to a group of team members

Future option to route a chat conversation to a group of team members might be potentially beneficial in the event potential vote may need to be reach before reaching an answer to the customer-consumer.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service identification of unauthorized response

Potential future option to easily identify listing of registered unauthorized responses might be potentially beneficial for purpose of potential areas of improvements.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service SMS to conventional household phone

Future partnering with (e.g. AT&T) for the purpose to potentially transmit SMS text messages to a conventional household phone might be ideal (e.g. elderly household consumers with limited access to a mobile device, or a small business).

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service chat conversation font

Future featuring the option to auto or conventionally convert chat conversation in font easily to ready to potential elderly consumers-customers might be ideal for purpose of inclusivity.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes
0

Omnichannel for customer service option to extend timer

Wish we have the option to potentially future conventionally extend timer from a virtual agent representative, before chat expiration.

Read more...

0 Comments

Read more... 0 Comments

Category: Omnichannel for Customer Service (64)

STATUS DETAILS
Needs Votes