David Lewis HP, Inc. WW Order COE - PMO Strategic Programs

Ability to search with email body (too many results?) – can be interesting when searching with very specific identifiers i.e. order number.  Search capability closer to Outlook performance.

Easily identify what information was updated in the cases since you last visited (why did the status change to information provided?).

D365 is less efficient compared to Outlook. Teams that need to reach out to stakeholders not using D365 or connected systems often prefer to send their request via Outlook instead of via D365 email.

Visibility on out of office status of Internal stakeholders and their out of office message before sending email. Want to view OOO status in D365 with no customizations.

You can see the icon with presence but not the actual message that an out of office user has sent.

Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.

Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.

Copying from Excel/Word is not user friendly. Formatting and size is partially lost, not well visible in the draft email screen.

Ability to expand the pop-up email window feature to view all the emails available

in timeline, as well as replying to email in context.

Ability to move around the pop-up window. It is difficult to read the complete email

in Timeline if we have the pop-up window stick to bottom right. (A top priority wish

from HP)

Increase normal size of the pop-up window

Would be good to decrease in Font size inside the email pop-up window as we

need to do multiple scrolls.

Would be good to navigate using Alt+Tab without minimizing the window.

No ability to pin cases or tabs is available in the Customer Service Workspace as it is in CSH.