Eatsam Danish

The multiple lookup control feature was introduced exclusively in the Field Service App. It is quite perplexing and somewhat challenging to understand why these functionalities have not been extended to all Dynamics 365 Customer Engagement (D365 CE) Apps.

By having this functionality natively available in the Customer Service App, we can ensure a more seamless integration and reduce potential complications associated with external dependencies. This would not only save time and resources but also enhance the overall user experience by providing a consistent and reliable solution within the Dynamics 365 ecosystem.

Implementing multiple lookup fields across all D365 CE Apps would significantly simplify the process of relating multiple records, as demonstrated by its current use in the Field Service App. Here are some points which can improve processes and user experience by providing the multiselect functionality across all the apps:

Enhanced Efficiency:

Users can quickly associate activities with multiple records without duplicating efforts, saving time and reducing manual work.

Streamlined Processes:

This feature can streamline workflows by enabling users to link relevant records directly, enhancing overall productivity.

Consistency Across Apps:

Extending these functionalities across all D365 CE Apps would provide a consistent user experience, making it easier for users to navigate and utilize the platform effectively.

I hope Microsoft will consider these points and roll out the multiselect lookup functionality across all Customer Engagement apps.