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Suresh Chinnathambi Cognizant Technology Solutions Lead Architect

Suresh Chinnathambi

Joined: 9/30/2024

  • Auto numbering ability with Date Time in local time zone (as per Customer Time Zone)

    Mon, 30 Sep 2024 16:19:20 GMT – Dynamics 365 Customer Service – New 

    Need ability to include the local time zone in the auto numbering for Date Parameter.


    Say, if the case number should follow the format: CAS-YYMMDD-XXXX, where CAS is a static prefix, YYMMDD represents the case creation date in local time, and XXXX is a 4-digit sequence number starting from 0001 each day.

    However, we have observed that for cases created between 12 am and offset time, the case numbers incorrectly reflect the previous/next date. For example, assuming case is created in Offset +3, cases created between 12 AM and 3 AM on September 9, 2024, are being assigned numbers with the date 240908 (September 8, 2024), such as CAS-240908-0001, instead of the correct date 240909 (September 9, 2024), which should be CAS-240909-0001.