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Katrine Bakke Haga

Katrine Bakke Haga

Joined: 12/9/2022

  • Default view for routing dialog to User/Team

    Wed, 29 Jan 2025 11:20:06 GMT – Dynamics 365 Customer Service – New 

    The routing dialog setting "Route queue item" should either apply to "Route to User/Team" as well as "Route to Queue" when routing a queue item, or there should be a separate setting where you could change the default view for routing to User/Team. As of today there is no possibility of changing the default view when routing to User/Team.

  • Email Icon - send email from Dynamics 365

    Mon, 17 Mar 2025 09:30:11 GMT – Dynamics 365 Customer Service – New 

    When email Icon is pressed on form, the default email client on the computer opens. The expected result is for the email to open within Dynamics 365. It would be great if there was an option to choose where the email opens when icon is pressed.