Mattia Pacchiarotti

Currently, in Omnichannel's transcripts, actions performed by the system (such as starting or stopping recording and transcription) and the dialogue between customer and agent are displayed. However, timestamps in seconds are not visible for these events, making it difficult to track the exact timing of actions and conversations. Adding visible timestamps for each entry would greatly enhance the usability of the transcripts, allowing users to precisely analyze when specific events occurred during interactions.