Angela Santner DI

Problem:

We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.

Idea:

Can you please check if it is possible to implement the feature of automatically inserting a default email template while creating an email, without having to press "Insert Template".

We want to click "New E-Mail" and the template is already used, and we can just type or insert knowledge article.

While creating an email, the default email template should insert automatically using the first or a random contact/account from the "to" field.

Maybe there are other ways to solve the problem, f.e. automatically insert a default email-template while insert knowledge article (checkbox insert default emailtemplate in the dialoge "inserting knowledge article" .

The following feature should also be available for views of the entity queueitem (not only for views of the entity incident):

https://learn.microsoft.com/en-us/dynamics365/customer-service/enable-case-grids

The values in the colums "last interaction and "next sla" are not displayed or unreadable displayed in a view of the entity queueitem.

In "last interaction" no value is displayed.

In "next sla" {FailureTime....} is displayed.

Two Problems while using OptionSet wrapper:

1.

Its no longer possibe to navigate to the specific mandatory field based on the warning message showing in the upper area of the form.

2.

Its no longer visible where to fill in the value (--- disappeared)

The feature "Enable email validation" is in preview since Wave 2 in 2022.

https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

Is it possible to finish the implementation of this feature, so we can use it in Prod.

I would like to have the ability to disable option set values ​​with a checkbox in the admin interface (not only with js).

If the check box for a particular option set value is active, the option set value is no longer available to the user but is still visible in old records.

The feature "Enable email validation" is in preview since Wave 2 in 2022.

https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

Is it possible to finish the implementation of this feature, so we can use it in Prod.