-
Release agent capacity during wrap-up time
It would be useful have the possibility to setup up if the agent capacity has to be released or not, when a conversation comes into a wrap-up status, also if the agent doesn't "close" the conversation. -
Omnichannel Power BI reporting
Switching from Omnichannel historical reports who are deprecated to the new reports we loose the possibility to get a new TAB opened on loading the Omnichannel browser session containing the new reports
It's helpfull get the possibility to have a TAB with the reports automatically opened into the Omnichannel session when loading
You’re offline. This is a read only version of the page.
