Thomas Martin Supply Chain Consultant

When updating sales order lines from header changes in Dynamics 365 Supply Chain Management, canceled lines are being updated in addition to open lines.

No error message is displayed, as this behavior is currently considered standard functionality. When a user updates the Confirmed ship date at the sales order header, the standard splash pane appears, allowing the user to choose to apply those changes to lines. When this executes, the system also updates the Confirmed ship date and Last modified date on canceled sales order lines.

This behavior introduces data integrity and reporting issues for organizations that rely on accurate line-level timestamps for historical tracking and performance reporting. Once a line is canceled, it should be considered inactive and excluded from updates triggered by header-level changes.

To address this, only open, active sales order lines should inherit new header field values when updates are pushed via the splash pane. Canceled lines should remain unchanged to preserve accurate audit history and business reporting.