Public Profile
  • Allow ability to configure activity creation date on Activities Pane

    In the Social Pane, when activities are shown, the creation date is shown as "Today" or "Yesterday". When used for Field Services (Cases & Activities), this resolution is inadequate for a call-center, as they maybe getting multiple messages within the day and need to be able to quickly tell when the last activity was created. This has been one of the top complaints when we implemented Field Services for the call-center in our organization. It would be nice to be able define if the Activities Pane would show it using "yesterday"/"today" or the actual date time. Ideally this should be done on a form level, but if it could be done on an entity or a global level, that would be fine too.

  • Azure service bus message should include entity Id as message property

    Currently, when we use the out of box azure service bus integration, the message properties include: Organization URI Calling user ID Initiating user ID Entity logical name Request name It would be extremely helpful to also include the entity Id in the message properties. This is extremely helpful for troubleshooting, as we won't have to look at the body of the message to determine entity id. Also, if the sessionid had the entityid set (maybe this is a configuration checkbox in endpoint setup) it would allow us to use sessions if we wanted to. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/write-listener-application-azure-solution#filter-messages
  • Territory entity needs an icon for uci

    The territory entity currently does not have an icon when displayed in the navigation side bar of the uci. Please fix this!