Jeevarajan Kumar Senior Consultant

Jeevarajan Kumar

Joined: 4/1/2025

  • D365 Customer Voice access to guest users with valid licenses

    Sat, 09 Jan 2021 12:34:59 GMT – Dynamics 365 Customer Voice – Needs Votes 

    At this moment, Guest users are not supported for Dynamics 365 Customer Voice despite being added to Azure Active Directory and assigned appropriate licenses. This scenario is not mentioned explicitly in the documentation. This is very much needed as we won't be creating those external users under our domain but they will need to use D365 Customer Voice.

  • RSO engine to support Organization Unit constraint

    Tue, 29 Mar 2022 07:26:52 GMT – Dynamics 365 Field Service – Needs Votes 

    RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which is quite difficult to create and maintain.

  • Serialized inventory tracking

    Tue, 29 Mar 2022 07:43:21 GMT – Dynamics 365 Field Service – New 

    This is a quite common and important feedback from the clients. D365 FS currently lacks serialized inventory tracking where the inventory items are expected to track at individual serial number level. Currently, customers are dependent on other 3rd party add-ons for this.

  • Time bounded territories for Resources

    Thu, 22 Aug 2024 09:40:14 GMT – Dynamics 365 Field Service – New 

    Can we have a time bounded territories similar to the characteristics? E.g. Resource A mapped to Territory 1 from 01-Jan to 15-Jan and to Territory 2 from 15-Jan to 31-Jan etc. With this RSO or Scheduling Assistant picks up the best possible resources.

    It's quite a common ask among the customers and currently customers have to manually move the resources between territories is a painful process when we talking about 1000s of resources working in multiple territories, travelling across the state/country.

  • Customer specific scheduling/work hours

    Thu, 22 Aug 2024 09:46:43 GMT – Dynamics 365 Field Service – New 

    Different customers works with different work hours in different period of time. Unfortunately, we don't have any work hours that are bounded to the customer. We do have Work Hours template that can be attached to a customer (Service Account) but it doesn't define the customer's operating hours i.e. doesn't control when a job can be scheduled to the customer.


    At the moment, we are relying on the promised date and time but its not flexible. If we can add a work hours calendar to Accounts similar to that of Resources and restrict the booking as per this with an extendible overriding option similar to Outside Work Hours, similar to Bookable Resource, it will be helpful.

  • Scheduling Assistant not respecting Time Window

    Thu, 22 Aug 2024 10:01:08 GMT – Dynamics 365 Field Service – New 

    Scheduling Assistant does picks up date range from the Date Window Start and End and it respects it and produces only the slots within it. However, it doesn't respect the Time Window Start and Time Window End like the RSO does. It neither loads the time from Time Window Start and End nor respects the time whatever we set it.


    E.g. I want to get the slots of resources only between 06:00 am to 1:00 pm for a specific customer which was the promised date time set via Time Window Start and Time Window End which RSO respect. Let's say I set, Search Start = 01-Jan 06:00 am and

    Search End =15-Jan 01:00 pm. Scheduling Assistant just shows resources slots any time within the range like 02-Jan 2pm, 9 pm slot etc.