Tom Ten Kate

Tom Ten Kate

Joined: 3/13/2020

  • Transcript for call and visual engagement following chat channel interaction

    Fri, 08 Nov 2024 15:23:52 GMT – Dynamics 365 Customer Service – New 

    When engaging through livechat channel and going to a call or call/visual engagement (https://learn.microsoft.com/en-us/dynamics365/customer-service/use/call-options-visual-engagement).

    There seems to be no transcript for any voice interaction.


    It would be nice to add transcription for the voice interaction as well.

  • Agent presence localized labels

    Fri, 02 May 2025 07:28:21 GMT – Dynamics 365 Customer Service – New 

    The Agent status presence - in customer service workspace currently only has labels for the default localization of the system.


    When the system has additional languagues, the presence status records do not have a localized label for the user language.


    Please add localized labels for agent presence status.