Dan Strittmater Director Service Delivery

It would be ideal if the application automatically refreshed the views on some interval. For example, in the current state, users assign cases to themselves and work the case, resolve etc. Then when they go back to the view where they pick which cases to work next, they must manually refresh the views to see what cases have been removed from the queue of available cases to work on. This is one example, but ideally all views and dashboards would auto refresh to avoid stale information being in their live view and the most up to date information is always visible.