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Michael Greco Project Manager/Business Analyst

Michael Greco

Joined: 11/30/2023

  • Expand Text Box in Notes Field

    Thu, 30 Nov 2023 21:27:32 GMT – Dynamics 365 Customer Service – Needs Votes 

    Text Box in Notes is Small (in on-prem 9.1.x UI)


    Summary: Users are unable to view their full response when adding updates to the Notes field.


    Suggest Fix: Expand the notes so that users can view their entire response in the text field. Size of text field should change with the length of the response (as it had with the prior UI).





  • Undo compressed text UI on hover over in the dashboard description column

    Wed, 13 Dec 2023 17:30:37 GMT – Dynamics 365 Customer Service – New 

    In the new 9.1 UI, when in an initial e-mail sent by the client, the user is unable to easily view the entire e-mail by hovering over the description column

     

    In the old UI, users could hover over the description column and getting a more readable preview of the e-mail. It is more condensed and much more difficult to read the preview in the current UI.

      

    Steps to Reproduce

    ·      Go to Dashboards View -> Cases and Tasks available to work on (can happen in other views as well)

    ·      Hover the mouse over the description column on an e-mail with a description

    Results

    Preview of body of the e-mail can be seen, but it’s compressed and therefore difficult to read.